Cancellation and Refund Policy
As MY Kartas Vip Tourism and Transportation, we aim to keep customer satisfaction at the highest level. Cancellation and Change Procedures When you want to cancel your reservation, please contact us as soon as possible. As soon as we receive your cancellation request, we will fulfill your reservation cancellation and change request.
However! You cannot get a refund for reservations that have passed the cancellation date. Refund Procedure In refunds of payments made by bank transfer, the transaction fee received by the bank is deducted from the service fee and the transaction fee belongs to the customer. In requests that will occur within 24 hours of the specified vehicles, it is necessary to contact us and obtain preliminary approval. In bank transfers made from abroad, there may be commissions deducted by the sender due to reasons arising from financial agreements between countries or the commission policy of the sending bank or correspondent bank. Commission deductions and responsibility arising from the bank to which the money will be transferred belong to the sender. In order to avoid such a situation, please get confirmation from your bank. The refund process may vary depending on your payment method, but is usually completed within 1-3 business days from the date of cancellation.
Notes
Please notify us as early as possible for your cancellation and change request so that our customer service can provide you with the best service. No penalty fees or additional charges will be charged for canceled reservations. Contact Information For your cancellation requests or refunds, please contact us using one of the contact details below.
By purchasing this service, you are deemed to have accepted the cancellation and change conditions specified for the vehicles you have selected.
Whatsapp:+90 505 293 79 66
+43 699 10979903
E-mail: mykartasturizm@gmail.com